What types of returns will you accept?
We pride ourselves on having the best returns policy in the industry. It's so generous, we called it BakedReturns. We have a 100% satisfaction guarantee. You may return any unused and unopened item within 30 calendar days of item receipt for any reason. We guarantee our products against defects in quality and workmanship for up to 30 days after item receipt.
Who pays for return shipping?
In the interest of providing the absolute best customer experience, BakeBros offers free returns for all orders within the Continental United States, whether it didn't work or you simply didn't like it and want something else.
What are the requirements?
Claims for defects in workmanship or quality must be initiated within 30 calendar days of item receipt. Return requests must also be made within this period.
Any item returned must not be used in any way whatsoever.
Returned items must be sent back in the exact condition in which they arrived.
Paid courtesy returns are only guaranteed within the Continental United States. We will consider other returns on a case by case basis. We reserve the right the restrict this service for exceptionally heavy or bulky items.
We do not issue cash refunds for orders that we successfully fulfilled. We will provide an exchange or store credit for all returns. We will replace defective items with an item of equivalent value, or provide equivalent store credit to the customer.
Online orders may be returned at our retail store, but please note that credit will only be awarded by customer service. You may drop off your return, but we will not grant credit until the return has been evaluated. Retail store personnel are not trained or authorized to handle online returns.
BakedReturns are a courtesy to the customer. We reserve the right to terminate our business with a customer if this policy is abused.
Are there any fees?
We have eliminated restocking fees for returns. We will provide 100% compensation in the form of an exchange or store credit.
Exceptionally heavy items may be assessed a freight recoupment charge.
No other warranty is implied or provided. Though other warranties or guarantees may be available through the manufacturer, we will follow our own policy in all instances. If a manufacturer offers a warranty or guarantee beyond that provided by BakeBros.com, it is 100% the responsibility of the customer to secure an agreement with the manufacturer for fulfillment of the manufacturer's warranty or other guarantee.
Where there is a conflict between Bakebros.com policy and a manufacturer's stated warranty, our policies will always supersede the conflicting clause.
Right to refuse service
BakeBros.com will make every possible effort to avoid cancelling orders and to resolve any potential issues before cancellation. In the rare circumstance that we are unable to resolve an issue and we have to cancel an order, we will promptly refund the order and contact the customer. BakeBros.com reserves the right to refuse service for any reason, though we prefer to avoid this if at all possible.
We will ship to virtually any address in the United States. Some products may be restricted in various localities and will not be sent to those locations.
We will ship most items to most countries in the world, with a few exceptions. Hazardous goods such as any butane or fuel product will only be shipped within the Continental United States and to Canada.
Unfortunately, due to the complexity and ever changing nature of these restrictions we cannot provide a comprehensive list.
If you purchase an item that we cannot ship, you will promptly be notified by email and promptly issued a refund.
We offer free shipping in the United States. Selection of shipping carriers and methods are at our sole discretion. Orders may be consolidated or split into multiple packages without prior notice. Most domestic orders will be filled within 1 - 2 business days, and arrive 2 – 5 business days thereafter.
BakeBros.com offers the most competitive international shipping rates in our industry. Sales orders with multiple items will be charged on a combined weight basis to give you the best possible rate.
It is the duty of the customer to pay all applicable duties and fees imposed by his or her government. We will not pay them for you.
BakeBros.com will automatically calculate the weight of your items and give you the lowest possible rate for your shipping locale.
BakeBros.com even provides store prices in multiple currencies, use the widget at the top of the page to select your local currency.
BakeBros.com is committed to maintaining the highest levels of privacy for our customers. Every package is discreetly labeled with a generic name. No clue will be given as to what is in the package.
BakeBros.com will never share any of your information with third parties. BakeBros does not collect or retain your financial information. All transactions are conducted through a third-party payment provider, we never see nor retain your confidential payment information. BakeBros.com is tested daily by outside vendors for security flaws that could lead to data compromise. Your security is our foremost concern.
We may from time to time contact prior customers with various marketing mesages. If you do not wish to receive our communications, you may do so at any time by selecting the unsubscribe option contained within all of our emails.
BakeBros.com uses Google Analytics to collect visitor data and analyze traffic. Google Analytics will never sell or share your information with a third party.
General terms & conditions
These terms and conditions apply to any use of BakeBros.com (“site”), to products and services available therein, and to any and all offers, orders and agreements connected therewith (“services”).
Our products and services are available only to individuals over 18 years of age, or a greater legal age as established by your community. As the consumer, you are solely responsible for determining whether a product or service is legal in your locality. Government employees, agencies, and agents must identify themselves to the operators of BakeBros.com and obtain written permission to proceed before utilizing our products or services.
Our products are traditionally and solely intended for use with legal herbal blends or essential oils, in a manner consistent with the laws of your community. BakeBros.com does not endorse, support, or condone the use of our products in a manner that is considered illegal in your community.
BakeBros.com does not review or endorse the contents of other sites which may link to ours, and we will not be responsible for any content contained therein.
BakeBros.com offers for sale only legal products as defined by the laws of the State of California. You are responsible for determining what is not allowed in your community. We will not be responsible for any adverse consequence that results from your failure to properly research your locality’s laws and regulations.
BakeBros.com does not offer shipping to third parties who did not agree to our sales contract. If you are not the intended consumer of the product you have ordered, you have violated our contract and will be denied future services.
Pricing and availability are subject to change without notice.
BakeBros.com reserves the right to refuse service for any reason.